Support

There are three types of support available:

Customers are entitled to support via email within 3 business days and via our Online Forum and 30 days of the Support Subscription Program (from date of purchase - see below).

Customers who require a greater level of support can purchase our support subscription program.

The Subscription Program for Easy-XL, offers point upgrades, maintenance releases and priority technical support for a period of one year.

Please be prepared to provide any or possibly all of the following information with your questions:

  • If the workbook contains a large amount of information then please mention the size of the sheet (eg # rows, # cols) with which you are having problems.
  • Whether or not the workbook contains macros, add-ins or VBA code
  • Does the sheet you are working with contain field/column names in row one? (If not, you may want to insert a row and add the necessary field names)
  • Is the second row blank? (If it is, you may want to delete it)
  • Are there any blank columns? (If there are then you may want delete the blank columns)
  • Your version of Windows (including your country)
  • Your version of Excel (including the language, if it isnt USA)
  • Your processors speed
  • The amount of memory installed on your computer
  • The amount of hard disk space available

Our forums may already contain an answer to your question. Feel free to browse, search and post there. Click here to go to the forums.

Please send your questions to support. If necessary, please attach the workbook that you are experiencing difficulties with. Please scan the list of questions above and include that information as well, especially if you think they may be relevant.

Phone: 1 (613) 569-4675 x 175 (Support subscribers only)

We are in the USA Eastern Time Zone, which is the same time zone as New York, New York (GMT - 5).

Our support hours are: 11AM-7PM EST

MrExcel Podcasts

Learn Excel from MrExcel Video Podcast
Learn Excel from Bill Jelen with this daily 2 minute video podcast!
  • "Don't Fear The Spreadsheet" - Import Text File to Excel: Podcast #1622

    Today, in Episode #1622, Tyler needs to get some Text files into Excel. Fortunately, Text files may be imported into Excel and there are options as to how they are formatted as the Data is being introduced to your Spreadsheet. Follow along with Bill today as he shows us different ways to Import Text files into Excel.

    Many ‘Beginner Oriented’ Excel How-To books say they can bring you from zero to familiar with the important features of Microsoft Excel – Don’t Fear The Spreadsheet’ actually will. Why are we so confident? Because the questions in this book were asked by an absolute Excel Beginner – Tyler Nash – with the answers provided by three (3) Microsoft MVPs specializing in and dedicated to teaching others Microsoft Excel, from the ground up – Kevin Jones, Tom Urtis and Bill Jelen.

    “The Learn Excel from MrExcel Podcast Series”

    Visit us: MrExcel.com for all of your Microsoft Excel Needs!

  • Learn Excel 2013 - "Charting in Excel 2013": Podcast #1621

    Instead of following the standard marketing techniques, Bill departs the norm to show you what HE has found in Excel 2013 and tells you how you can see it LIVE yourself – today! http://tinyurl.com/xl13preview

    Microsoft has improved the Charting process with Excel 2013. today, In Episode #1621, Bill shows us:

    Recommended Charts

    Combo Charts - New Interface

    Cool Chart Styles in the paintbrush icon

    Charting unsummarized data

    Charting data with extra subtotals using the Filter icon

    Oh and a side note; while Bill had promised to show us Chart Labels from Formulas today, he ran out of time in this episode. He will tackle that one in the near future.

    And if you want to get a look at Excel 2013 for yourself and take it for a test-drive, for a *Limited Time*, try out Office 2013 Home Premium! Visit http://tinyurl.com/xl13preview . Click the ‘Excel logo’ at the bottom, then Office 365 Home Premium on the right, then ‘Try It’ to download a trial for up to five PC’s! http://tinyurl.com/xl13preview Get started today!

    Learn Excel 2013 from MrExcel Right Here on the “Learn Excel from MrExcel” blog!

    Be Sure to visit MrExcel.com for All of your Microsoft Excel needs!

  • MrExcel Says "Try Excel 2013-See Excel 2013 Live! Try It Today!": Podcast #1620

    Bill has been writing for 4 months. What has he been writing about? Excel 2013 Of Course. So instead of following the standard marketing techniques, Bill departs the norm to show you what HE has found and tells you how you can see it LIVE yourself - today!

    Today, in Episode #1620, Bill reveals the first of his 12 best, "Under-The-Radar" features in Excel 2013: Slicers on a regular Worksheet. Also, a look at the Color Schemes and Backgrounds.

    ***Special Note To Viewers***

    And if you want to get a look for yourself, for a *Limited Time*, try out Office 2013 Home Premium! Visit http://tinyurl.com/xl13preview. Click the 'Excel logo' at the bottom, then Office 365 Home Premium on the right, then 'Try It' to download a trial for up to five PC's!

    Get started today!

  • Learn Excel from MrExcel - "OFFSET for a VLOOKUP Table": Podcast #1619

    Today's question comes from Ron and he would like to know, "when would I use OFFSET in conjunction with the VLOOKUP Function?" In Episode #1619, Bill "MrExcel" Jelen explains the use of OFFSET and VLOOKUP together as well as provides us a great example.

    …This episode is the video podcast companion to the book, “Learn Excel 2007 through Excel 2010 from MrExcel”. Download a new two minute video every workday to learn one of the 512 Excel Mysteries Solved! and 35% More Tips than the previous edition of Bill’s book!

    “The Learn Excel from MrExcel Podcast Series”

    MrExcel.com — Your One Stop for Excel Tips and Solutions. Visit us today!

  • MrExcel At The ModelOff Championships - "Sum / Average Multiple Criteria": Podcast #1618

    Bill ’MrExcel’ Jelen: [Almost] Live From New York City to judge the ModelOff Worldwide Excel Championship! With 16 Excel Rock Stars, from around the Globe, in NYC – and Bill having access to them all – why not do some Podcasting OnSite!

    Today, Bill is with Matijn Reekers for our last 'Almost Live from The ModelOff championships" series. In Episode #1618, Bill and Matijn are looking at Summing and Averaging Multiple Criteria in Excel. 

    "What Does 'Control + R' do?" Find out!"

    ModelOff is a worldwide competition to find the best Excel modellers with a $25,000 cash prize. For information on next year’s competition, visit http://www.modeloff.com/modeloff-2013/

    ...This blog is the video podcast companion to the book, "Learn Excel 2007 through Excel 2010 from MrExcel". Download a new two minute video every workday to learn one of the 512 Excel Mysteries Solved! and 35% More Tips than the previous edition of Bill's book! http://www.mrexcel.com/learn2010/LE2010.html 

    "The Learn Excel from MrExcel Podcast Series"

    Visit us: MrExcel.com for all of your Microsoft Excel Needs!