Support

There are three types of support available:

  • Online Forum
  • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Phone: (613) 569-4675 x 175 (Support subscribers only)

Customers are entitled to support via This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 3 business days and via our Online Forum and 30 days of the Support Subscription Program (from date of purchase - see below).

Customers who require a greater level of support can purchase our support subscription program.

The Subscription Program for Easy-XL, offers point upgrades, maintenance releases and priority technical support for a period of one year.

Please be prepared to provide any or possibly all of the following information with your questions:

  • If the workbook contains a large amount of information then please mention the size of the sheet (eg # rows, # cols) with which you are having problems.
  • Whether or not the workbook contains macros, add-ins or VBA code
  • Does the sheet you are working with contain field/column names in row one? (If not, you may want to insert a row and add the necessary field names)
  • Is the second row blank? (If it is, you may want to delete it)
  • Are there any blank columns? (If there are then you may want delete the blank columns)
  • Your version of Windows (including your country)
  • Your version of Excel (including the language, if it isnt USA)
  • Your processors speed
  • The amount of memory installed on your computer
  • The amount of hard disk space available

Our forums may already contain an answer to your question. Feel free to browse, search and post there. Click here to go to the forums.

Please send your questions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If necessary, please attach the workbook that you are experiencing difficulties with. Please scan the list of questions above and include that information as well, especially if you think they may be relevant.

Phone: 1 (613) 569-4675 x 175 (Support subscribers only)

We are in the USA Eastern Time Zone, which is the same time zone as New York, New York (GMT - 5).

Our support hours are: 11AM-7PM EST

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MrExcel Podcasts

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New Excel Tips & Tricks Every Weekday!
  • Dueling Excel – “When Project Finished, Mark All Green”: – Podcast #1877
    Today in Duel 157, Mike and Bill look at completed project records. If any record for the project is marked Finished, highlight all records for that product in green. Bill and Mike try different methods, such as COUNTIFS, LOOKUP, and Conditional Formatting. Episode #1877 shows the methods – follow along! Although elusive, Array Formulas can be used(...)
  • Business Intelligence Bootcamp – April 22-24, 2014
    In case you missed it, on April 22-24, 2014 Bill “MrExcel” Jelen will be in Bentonville, Arkansas to meet up with Michael Alexander on put on a great Business Intelligence Boot Camp Seating is limited and it is coming down to the wire – check it out! Back
  • Learn Excel “=INFO(“Directory”) to find Path”: Podcast #1876
    Suppose that you want to use some VBA to save a file to the Desktop. But what is the real Path to the desktop? It is not C:\Desktop\. In today’s Episode #1876, Bill shows us an arcane Function “= INFO” to return the Path of the current Workbook. …This blog is the video podcast companion(...)
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    Something a little different today as Bill switches to the iPad for some Excel-lent entertainment and this is what he reports today in Episode #1874 “I am very impressed with Excel for the iPad. Today, a 20-minute deep dive into Excel for the iPad (Episode #1874) to see which features are supported and which are not.(...)