There are three types of support available:

  • Online Forum
  • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Phone: (613) 569-4675 x 175 (Support subscribers only)

Customers are entitled to support via This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 3 business days and via our Online Forum and 30 days of the Support Subscription Program (from date of purchase - see below).

Customers who require a greater level of support can purchase our support subscription program.

The Subscription Program for Easy-XL, offers point upgrades, maintenance releases and priority technical support for a period of one year.

Please be prepared to provide any or possibly all of the following information with your questions:

  • If the workbook contains a large amount of information then please mention the size of the sheet (eg # rows, # cols) with which you are having problems.
  • Whether or not the workbook contains macros, add-ins or VBA code
  • Does the sheet you are working with contain field/column names in row one? (If not, you may want to insert a row and add the necessary field names)
  • Is the second row blank? (If it is, you may want to delete it)
  • Are there any blank columns? (If there are then you may want delete the blank columns)
  • Your version of Windows (including your country)
  • Your version of Excel (including the language, if it isnt USA)
  • Your processors speed
  • The amount of memory installed on your computer
  • The amount of hard disk space available

Our forums may already contain an answer to your question. Feel free to browse, search and post there. Click here to go to the forums.

Please send your questions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If necessary, please attach the workbook that you are experiencing difficulties with. Please scan the list of questions above and include that information as well, especially if you think they may be relevant.

Phone: 1 (613) 569-4675 x 175 (Support subscribers only)

We are in the USA Eastern Time Zone, which is the same time zone as New York, New York (GMT - 5).

Our support hours are: 11AM-7PM EST

Site Login

Shopping Cart

MrExcel Podcasts

Learn Excel from MrExcel
New Excel Tips & Tricks Every Weekday!
  • On Excel’s 30th Anniversary, Power Query is a Game-Changer
    Today, September 30, 2015 is the 30th anniversary of Microsoft Excel. Version 1.0 debuted for the Mac on September 30, 1985. Excel, of course, was not the first spreadsheet program. It was not even the first spreadsheet program from Microsoft, who had released Multiplan a few years earlier. Eventually, though, Excel went on to become(...)
  • Excelapalooza Discount Coupon
    I will be joining the Excelapalooza speakers this year, providing six sessions at this three-day conference outside of Dallas, Texas. Readers of can save $145 on registration costs. Use coupon code MRExcel15 to reduce the registration cost to a flat $1305 price.  
  • Top 10 Excel Songs on YouTube
    Joe Chirilov is a long-time project manager on the Excel team. He summed it up best when he noted: “One of the perks of working on an awesome product like Excel: Fan Videos”. With the May 5, 2015 release of Excel Func from Professor Steve Tuttle, the Top 10 Excel Song Parody list gets a(...)
  • Have You Ever Had an Excel Moment Like This?
    If you’ve ever felt like: “My Excel reports take way too long to update each month/week” “I spend hours collating and cleaning data, updating formulas and charts and then no one reads my reports anyway, what’s the point?” “If I could just impress the boss I’d get that pay rise/promotion I deserve” “I need to(...)
  • Full Slate of Excel Bloggers at PASS Business Analytics Conference
    There is an amazing line-up of speakers at this year’s PASS Business Analytics Conference. You might read blogs by some or all of these speakers: Bob Phillips, Ken Puls, Jordan Goldmeier, Matt Allington, Rob Collie, Chandoo, Avi Singh, Rick Grantham, Oz du Soleil, Chris Webb, Jen Stirrup, Jen Underwood, Kasper de Jonge, Igor Peev. I am(...)